Faq

Q: How do I place an order?
Answer :

Step 1: Pick the product range of your choice.

Step 2: Click on SHOP NOW.

Step 3: Click on ADD TO BAG on the products you wish to purchase.

Step 4: Click on PROCEED TO CHECKOUT

Step 5: Fill out your personal details required for the delivery of your order.

Step 6: Choose the payment option most convenient to you.

Step 7: Confirm & place your order.

For any further questions, you can call our helpdesk at +91 8181819355
info@fytika.com (For shipment related queries, product-related & other queries )
or chat with us using the Live chat at the bottom of your screen.

Q: Can I ship the products to an address that is different from my billing address?
Q: How do I know that my order is confirmed?
Q: Do I have to have an account to place an order?
Q: Can I order a product that is "Out of Stock"?
Q: How safe is it to use my Debit/Credit card or make an online payment on Fytika Healthcare Products?
Q: Why was my order payment rejected?
Q: I cannot complete my registration, what do I need to do?
Q: I forgot my password, what can I do?
Q: How do I make changes to my order?
Q: What if an item is out of stock?
Q: What payment types do you offer?

CASH ON DELIVERY

Q: What is Cash on Delivery (COD)?
Q: How do I avail myself of the COD facility?
Q: Is COD available for delivery to all locations in India?
Q: Would I be charged for availing of the COD option?
Q: How can I use a Gift Voucher/Promotional code on my order?

SHIPPING AND DELIVERY POLICIES

Q: How does the delivery process work?
Q: What is the range of locations to which we ship our products?
Q: How can I track my order?
Q: How are the items packaged at Fytika Healthcare Products?
Q: Do Fytika Healthcare Products have any physical stores?

RETURNS, CANCELLATIONS & EXCHANGES

Q: What is your Online Return Policy?
Q: How do I cancel my order?
Q: How will I get a refund for my canceled orders and how long will this process take?

SHIPPING & DELIVERY

Q: By when can I expect delivery of my order?
Q: What if I receive an incomplete, incorrect, or damaged order?